Tent House

Our return policy:

We have a no-returns policy, as our products are handcrafted and shipped with utmost care. As such, no items can be returned and we will not accept returns unless the item received was wrong or our evaluation of your return claim deems it fit. Unfortunately, we also cannot accept returns on sale items or gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our return policy is limited only to cases wherein the wrong item has been received. In case you have received the wrong item, please ensure that to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return for an item you have wrongly received (i.e. one that is not the same as the product you have placed an order for) you can contact us at info@watermoon.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@watermoon.in, please expect a response time of 36-48 hours. 

Our shipping policy

We will make a maximum of three attempts to delivery. After which we reserve the right to cancel the order at our discretion with no refund. Delivery may take longer than usual due to Unforeseen circumstance/calamities, customs regulations, flight delays, bad weather, Pandemic, political disruptions etc.

WaterMoon ships through a preferred shipping partner and will pack and ship purchased products within the estimated time frame.

Our rates are as follows: 

Domestic shipping

• Standard [Metro]:
• <0.5kg: INR 150
• 0.5-1kg: INR 220
• >1kg: INR 250
• Standard [Rest of India]: 
• <0.5kg: INR 180
• 0.5-1kg: INR 250
• >1kg: INR 280

International shipping: 

• <0.5kg: INR 2000
• 0.5-1kg: INR 2500
• 1-1.5kg: INR 3000
• >1.5kg: 3500