WaterMoon FAQs

  1. What products does WaterMoon offer? WaterMoon offers a diverse range of products including luxury candles, handmade soaps, creative home decor, premium pet supplies, cozy baby blankets, stylish printed mugs, and sophisticated office supplies, Bath and Body products and more.

  2. Are your candles and soaps made with natural ingredients? Yes, our candles and soaps are meticulously crafted using the finest natural ingredients as far as possible ensuring both quality and sustainability in every product. Details/ingredients of the product are always displayed. 

  3. Do you offer customization options for candles or home decor? Absolutely! We understand the importance of personalization. Please contact our customer service team to discuss customization options for candles, home decor, and other products.

  4. Are your products suitable for sensitive skin or allergies? Our soaps are crafted with gentle ingredients, making them suitable for most skin types. However, we recommend reviewing the product ingredients for any specific allergens. If you have concerns, feel free to reach out to us for further assistance.

  5. Do you offer gift wrapping services? Yes, we offer exquisite gift wrapping services to elevate your gifting experience only in Delhi/NCR. Simply Wattsapp us the gift wrapping option after checkout and our team will ensure your package arrives beautifully presented.

  6. What payment methods do you accept? We accept a variety of payment methods including major credit cards, and other secure online payment options for your convenience.

  7. How do you handle shipping and delivery? We strive to provide prompt and reliable shipping services. Once your order is placed, it will be carefully packaged and dispatched within the specified timeframe. You will receive tracking information to monitor the status of your delivery.

  8. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not, please refer to our return policy for details on how to initiate a return or exchange.

  9. Are your products cruelty-free? Yes, we are committed to ethical practices and ensuring our products are cruelty-free. Our team works closely with suppliers who share our values to uphold the highest standards of animal welfare.

  10. How can I contact customer support? Our dedicated customer support team is here to assist you with any inquiries or concerns. You can reach us via email, phone, or through the contact form and details on our website. We strive to respond promptly to ensure your experience with WaterMoon is nothing short of exceptional.

  11. Do you offer wholesale or bulk ordering options? Yes, we provide wholesale and bulk ordering options for businesses and retailers. Please reach out to our wholesale team for more information on pricing, minimum order quantities, and customization options.

  12. Are your candles and soaps eco-friendly? Sustainability is important to us. Our candles are crafted using natural wax blends, and our soaps are made with biodegradable ingredients. We also strive to minimize packaging waste by using recyclable materials wherever possible.

  13. Can I request a sample of your products before making a purchase? Unfortunately, we do not offer samples at this time. However, we stand behind the quality of our products and offer a satisfaction guarantee to ensure you're fully delighted with your purchase.

  14. Do you offer international shipping? Yes, we ship worldwide! International shipping rates and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.

  15. How do I care for my candles and maintain their longevity? To ensure optimal performance and longevity of your candles, we recommend trimming the wick to ¼ inch before each use and allowing the wax to melt to the edges of the container during the initial burn. For more tips on candle care, please refer to our candle care guide.

  16. Are your products safe to use around pets and children? While our products are generally safe for use around pets and children, we recommend exercising caution and keeping candles and other items out of reach of pets and small children to prevent accidents or ingestion.

  17. Do you offer subscription or recurring delivery services? Yes, we offer subscription services for select products, allowing you to receive your favorite items on a regular basis without the hassle of reordering. Simply choose the subscription option during checkout and customize your delivery frequency.

  18. Can I track the status of my order online? Yes, you can easily track the status of your order online using the tracking information provided in your shipping confirmation email. If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

  19. Do you have a loyalty or rewards program for frequent customers? Yes, we value our loyal customers and offer a rewards program where you can earn points for every purchase. These points can be redeemed for discounts on future orders or exclusive perks. Sign up for our rewards program today to start earning points!

  20. How do I contact your team for media inquiries or collaborations? For media inquiries, collaborations, or partnership opportunities, please contact our marketing team. We're always open to exploring new collaborations and partnerships that align with our brand values and vision.