1. Product Descriptions:

    • While we strive to accurately represent our products through descriptions and images, please note that slight variations may occur due to factors such as lighting and monitor settings.
  2. Gift Wrapping:

    • Our gift wrapping service aims to enhance the presentation of your purchase. While we take care to ensure quality wrapping, please understand that variations may occur in the final presentation. This facility is for Delhi/NCR only.
  3. Personalization:

    • Personalized items are crafted with care to meet your specifications. However, please allow for slight variations in color, size, and alignment, as these are handmade and subject to human error.
  4. Perishable Products:

    • Some of our products, such as gourmet food items or fresh flowers, may have limited shelf life. We recommend reviewing product details carefully before purchasing, as we cannot guarantee freshness beyond a certain period.
  5. Gift Messages:

    • We offer the option to include personalized gift messages with your purchase. While we strive to accurately transcribe your message, please review it carefully before submission, as we are not responsible for any errors or omissions.
  6. Delivery Times:

    • Estimated delivery times provided are approximate and may vary depending on factors such as shipping method, destination, and unforeseen circumstances. We recommend placing orders well in advance, especially during peak seasons or holidays.
  7. Recipient Information:

    • When providing recipient information for gift orders, please ensure accuracy to avoid delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  8. Return Policy:

    • Our return policy allows for no returns or exchanges subject to certain conditions. Please review our Return Policy for detailed information on eligibility and procedures.
  9. Safety Disclaimer:

    • Some products may contain small parts or be unsuitable for young children. Please review product details and warnings carefully before purchasing, especially if intended for children under a certain age.
  10. Custom Orders:

    • Custom or personalized orders are crafted uniquely for you and may require additional processing time. We will communicate any delays or changes to your order promptly and strive to meet your expectations.
  11. Promotional Offers:

    • Promotional offers, discounts, and deals are subject to availability and may be subject to change or discontinuation without notice. Please review terms and conditions associated with each offer for eligibility and restrictions.
  12. Customer Satisfaction:Your satisfaction is our priority, and we are committed to addressing any concerns or issues you may have with your purchase. Please don't hesitate to reach out to our customer service team for assistance. 

  13. Shipping Policy: Our Shipping Policy details the shipping methods, delivery times, and any associated charges for orders placed on our website. By placing an order, you agree to the terms of our Shipping Policy.
  14. Intellectual Property Rights:
    • All content and materials on this website, including but not limited to text, images, logos, graphics, and designs, are the property of WATER MOON and are protected by copyright and other intellectual property laws. Unauthorized use of any content or materials on this website is strictly prohibited.
    • 15.   Terms of Service: By accessing this website, you agree to be bound by our Terms of Service. These terms govern your use of the website and any related services. Please read them carefully before proceeding.
    • 16.    Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using this website, you consent to the terms of our Privacy Policy.
    • 17.    External Links Disclaimer: This website may contain links to external websites that are not controlled or maintained by WATER MOON. We are not responsible for the content or accuracy of any external websites linked to from this website.